1. Support and Service | Professionals tips | Maintenance tips

      Maintenance of the cleaning equipment

      Check the cleaning equipment before every use, and clean them after use. Faulty nozzles may damage the surfaces cleaned. Replace the cleaning equipment and accessories with new ones if necessary.

      In case of any malfunctions in...

      Servicing the filter

      All central units have a filter (4), protecting the turbine from dust. The filter should be intact and in place. The filter should be serviced every time the dust container is emptied, and replaced if necessary. We recommend that...

      Using a dust bag

      All Allaway central units made in and after 2002 can be separately fitted with a dust bag installation kit. After installing the dust bag installation kit, a dust bag can be used with the unit. When a dust bag is used, the need...

      Using the filter cover

      First place the filter onto the central unit and tighten the filter retaining nut. Then place the filter cover over the filter. The filter cover should be mounted with its opening upwards.Using a filter cover makes cleaning the...

      Maintenance of the washable filter

      Clean the washable filter by gently vacuum cleaning or brushing. After this, the filter can be washed under running water. The washable filter can be washed approximately five times before it should be replaced....

      Which new central units can replace the old KP series?

      The old Allaway KP series central units can be replaced with a central unit from the A series, DV 30 or the Combo central unit. The suction couplings in these central units come from the same direction as...

      Damaged low voltage leads

      If the low voltage leads are damaged and you feel you should change the central unit, we recommend the use of the C 40 Sonis central unit with the voice start feature.

      Unit information for maintenance

      When dealing with an authorized Allaway maintenance company, remember to report the type and serial number of the central unit that needs maintenance. This information can be found on the rating plate on the external surface of...

      Clogged suction piping or outlet pipe

      Empty the dust container and clean (or change) the filter.

       

      Locate the blockage by e.g. sucking in shreds of kitchen paper through the wall inlets. If the piece of paper can be found in the dust container, that section of...

      Suction hose maintenance

      You can extend the lifespan of the wall-inlet-started suction hose by washing the hose with soapy (washing detergent) water. To fill the hose with water, hold both ends of the hose up. While the hose is filled with water, you can...

      Damage in the hose

       

      Cut off the damaged part, and connect the hose(s) with a coupling muff (accessory no 80915). If the hose is broken close to the hose sleeve or the handle, detach the suction hose sleeve or the handle, cut...

      If the suction power grows weaker, check that:

       

      all other wall inlets are closed and are not leaking

      there are no objects in the wall inlet that can obstruct the air flow

      the suction hose is undamaged, and no undue objects are attached to...

      Inspecting the pipe system for tightness

      If you suspect that there is a leak, check that the piping system is airtight. The piping system must also be checked for leaks during installation, before the structures are closed. The inspection must not be carried out using...

      The wall inlet hisses

      Closed wall inlets should not hiss during vacuuming. If a hissing noise is heard, the wall inlet has a leak. Ensure that the cover assembly coupling muff is shortened to the correct length. For more information on shortening the...

      If the central unit does not start or stalls, check the following things:

       

      does the wall socket have a 230 V power supply

      can the central unit be started from any other wall inlets

      is the low voltage coupling connected to its counterpart in the wall...

      Service companies can help

      If you have problems with maintaining the system yourself, or if the central unit requires further service, contact the Allaway service company closest to you. The service network covers all of Finland.