1. Support and Service | Frequently Asked Questions

      How is the Allaway system better than the traditional vacuum cleaner?

      Because the exhaust air is blown away from the rooms, the indoor air remains clean. No more dust hanging in the air after vacuuming. Working is light because only the hose and nozzle are used during the vacuuming. The light hose can easily be moved over obstacles and the range from one wall inlet is surprisingly wide, often covering the entire apartment. Cleaning is pleasantly quiet because the engine sound cannot be heard.

      What do I need to install the system?

      The central unit is selected according to the location. The pipes are sold in kits of one or two wall inlets with all the parts necessary for installation. If necessary,  the parts can also be acquired separately. The floor plan of the building makes it easier for the vendor to assist you in planning the system, whereas the plan assists in your decision-making process. Please contact the Allaway factory for planning assistance in more demanding surroundings.

      Can a central vacuum cleaner system be retrofitted in a building?

      The Allaway system can easily be retrofitted in a detached house or terraced house. The installation of the piping is easiest in the ceiling, or in buildings with more than one floor, in the intermediate floor. The vertical pullings are made in the parting walls, or in closets. This can usually be done within a few hours. Duo is available for terraced houses and flats. It is also ideal for premises where there are no outlets for exhaust air. We recommend that you use a qualified mechanic in the installation. Additional information and tips for different types of houses can be found in the Allaway retrofitting guide. New builders only need the installation guide.

      Which central unit is the best option for my house?

      The silent C series and Duo central units can be installed indoors, for example in a utility room or cleaning cupboard. C series central units can be installed, thanks to the splash guarding, even in the bathroom. The A series central units can be fitted in warm storage spaces. The A 30 and A 40 are splash-proof, and the A 50 is drip-proof. Our range of products offers a suitably powerful solution for everyone.

      A dust bag can be fitted on all Allaway central units, which is useful especially for allergic users when emptying the vacuum cleaner.

      Which accessories does Allaway offer?

      The Allaway product range includes a sweep slot, expandable hose, preseparator, silencer, and nozzles for various operating situations. The expandable hose stretches from one to four metres, and you can place it where you often need to vacuum clean a small area, such as a porch or kitchen. The preseparator is meant for the vacuuming of water, sand, and coarse waste, and, if fitted with a dust bag, for the vacuuming of fine dust.

      Will the pipes be blocked if the vacuum cleaner accidentally sucks in a larger object?

      The patented wall inlet catchers stop any objects larger than the smallest Lego blocks from entering the piping. The elbow couplings behind the wall inlet have the steepest turn of the whole system, stopping knitting pins and other long objects. Normal dust is carried in the piping fluently. The flow characteristics of the Allaway pipes have been tested and rated as superior.

      How much does the Allaway central vacuum cleaner system cost?

      The recommended retail prices for our products can be seen on the Products page, but please contact your retailer for a final quote. The high quality and respected Allaway brand is an investment that increases the value of your apartment. It is also an investment in your comfort and health. It makes your everyday life easier for years to come. Allaway is a purchase everyone can be happy with.

      Which central unit model works with the old Allaway system?

      Please refer to the guide:

      Which central unit model works with the old Allaway system?

      What kind of cleaning equipment can be used with the old Allaway wall inlets?

      Please refer to the guide:

      Which suction muff is compatible with the old cover assembly?

      You can also upgrade old wall inlets to the new models, after which you can use all the new cleaning equipment. For more information, please refer to the guide:

      Parts needed for changing the cover assembly

      How do I identify the model of the handle-started suction hose I am using?

      Please refer to the guide:

      Guide for identifying Allaway’s handle-started suction hoses